Frequently Asked Questions (FAQs)

Welcome to Novia Sphere! 😊
We’ve answered the most common questions to make your shopping experience smooth and worry-free.

🛍️ Orders & Payments

Q1. What payment methods do you accept?
We accept:

• Cash on Delivery (COD)

• UPI / Debit Card / Credit Card / Net Banking

Q2. Is Cash on Delivery available?
Yes! COD is available on most orders.
⚠️ Note: COD may not be available for orders above ₹2500.

Q3. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once shipped, cancellation may not be possible.

🚚 Shipping & Delivery

Q4. How long does delivery take?
Orders are usually delivered within 5–10 business days depending on your location.

Q5. Do you provide order tracking?
Yes! Once your order is shipped, you will receive a tracking link via SMS or email.

Q6. Do you charge for shipping?
Shipping charges may vary depending on the product and ongoing offers. Sometimes we offer FREE shipping 🎉

🔄 Returns & Refunds

Q7. What is your return policy?
We offer a 5-day easy return policy on eligible products.

Q8. When will I get my refund?
Refunds are processed within 5–7 business days after the product is received and inspected.

Q9. What if I receive a damaged or wrong product?
We’re sorry for that! 😔
Please contact us immediately with photos/videos, and we’ll resolve it quickly with a replacement or refund.

📦 Products

Q10. Are your products genuine?
Yes, we ensure all products meet quality standards before shipping.

Q11. Why does the product look slightly different from images?
Due to lighting and screen differences, slight variations may occur.

📞 Support

Q12. How can I contact customer support?
You can reach us via:

• 📧 Email: noviasphere@gmail.com
• 📩 Contact form on our website

💡 Still Have Questions?

We’re here to help!
Feel free to contact us anytime — your satisfaction is our priority ❤️

Happy Shopping with Novia Sphere! 🛒✨